Last Updated: 28 November 2025
Thank you for choosing PujastoreIndia.com. We aim to deliver your orders safely and within the estimated time frame. This policy explains how we process, ship, and deliver orders within India and internationally.
1. Order Processing Time
Once an order is placed, it goes through a processing phase that includes:
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Product quality checks
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Secure packaging
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Shipping label and dispatch preparation
Processing time:
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Domestic (India): 2–5 business days
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International: 7 business days
Processing time is not included in the delivery time and may vary during festivals, sales, or bulk order periods.
2. Shipping Timeframes
Within India
Once dispatched, estimated delivery time is:
📦 7–10 business days
Delivery time may vary based on:
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Location (Metro vs. non-metro)
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Courier partner availability
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Seasonal delays or holidays
International Shipping
We ship worldwide. Estimated delivery time after dispatch:
🌍 10–15 business days
International delivery time may vary due to:
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Customs clearance
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Local postal carrier handling
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Destination country regulations
3. Shipping Charges
Shipping costs will be calculated at checkout depending on:
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Delivery location
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Product size and weight
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Order value
For selected offers or categories, free shipping may be available as mentioned on the product page or during promotional campaigns.
4. Order Tracking
Once your order is shipped, you will receive a:
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Tracking link
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Courier name
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Tracking number
Please allow up to 24–48 hours for tracking updates to reflect after dispatch.
5. Delivery Attempts
The courier partner will typically attempt delivery 2–3 times.
If the delivery fails due to:
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Wrong address entered
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Customer unavailable
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Phone number unreachable
The order may be returned to us and reshipping charges may apply.
6. Customs, Duties & Taxes (International Orders)
For international shipments, custom duties, import taxes, or local government fees (if applicable) are the buyer’s responsibility.
We do not control or estimate these charges.
7. Delivery Delays
We do our best to ensure timely delivery, but delays may occur due to:
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Weather conditions
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Festivals or public holidays
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Courier logistics issues
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Remote or difficult delivery locations
We appreciate your patience during such rare circumstances.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please refer to our Refund & Return Policy and contact us within 48 hours of delivery with required proof.
9. Order Cancellation or Address Change
Changes to the shipping address or order cancellation can be done only before dispatch.
Once shipped, changes are no longer possible.
10. Contact Us
For any questions regarding shipping or delivery, feel free to contact us: